Mary B.

Have been an Ann Taylor/Loft customer for many years. Have always loved their clothes. Sometime in the last 6 months problems started to crop up with online purchases and returns. Returns made within 30 days were not credited and often 3-4 weeks later an e-gift certificate would be issued instead of a refund because of their warehouse issues. Using e-certs has proven to be dicey as your cert will be charged for a purchase NOT actually made! You will find out 2 days later that they are sold out of the item... but guess what?... they do not return those funds to your e-cert and instead it seems that you have given them a gift of your hard earned monies. I have spent the past 4 days trying to fix their/my problems and have spoken to 2 of the RUDEST customer service reps, I have ever encountered (2 were slightly helpful but could not resolve the issue). I was just told by the last c. S rep who put me on mute, while I spoke to her that she would send a report on to her finance office... so they now have my money for over a month+ and can not resolve a simple issue. Will never shop here again and you should avoid Ann Taylor/Loft too. I can only think that they must be experiencing financial difficulties in order to explain their issues.