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Personally I'd like to be able to speak to someone on the phone when I have a matter at hand. I have been unsuccessful and all attempts.
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Dear Mary,
Thank you for the ratings. We’re glad to know that you had a good experience while booking your reservation online.
Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.
We would be looking to be of service for you again.
Regards,
Travelopick.com