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Customer service got in touch with me after I posted my negative review and offered to help. I told them not to bother, as I'd been through this with them and moved on. It didn't end there, however. Robyn went ahead and researched my order and then issued a full refund to my PayPal account. I was not expecting this outcome at all when I posted my review. I honestly thought it was history, so I am very pleased. I applaud Robyn at customer service for following up on this complaint and making it right. Well done!
Terrible, shoddy, unprofessional. Ordered 4 frames total, something major wrong with every one. Only refunded a small portion of order upon complaint. Stay away. There are lots of good quality online framing services out there.
I have been in the business for 40+ years and rarely seen such poor quality. Customer Service is a lie and a joke.
Martha G.'s review of PictureFrames.com earned 2 Very Helpful votes
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Ordered 2 frames from them, one had issues, but they were willing to fix it. In the end I ended...
I was looking for a frame in an unusual color and width and felt fortunate to find it at...
Hello Martha,
I am so sorry that your experience with us was not exceptional. We strive to provide the highest level of care and service to all our Creative community. I am personally looking into your experience with us to see how we can improve it for you. I will be sending you a direct message here in order to get more details from you that will help me investigate further. You can respond here or by sending an email to LetsChat@pictureframes.com. Thank you so much for your honest feedback.