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I wanted a reservation for 2 nights. I thought I was very clear about that. When the e-mail came about the reservation, just one night was listed. I called back to reserve the other night but it sounded like we'd have 2 separate rooms. My husband called back and I'm hoping that we're clear now.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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It was a terrible experience no indication about a deposit and I still have not received my...
Marsha,
Please know that we do take our customers' reviews very seriously. In follow-up, after multiple unsuccessful attempts to reach you to work toward a favorable resolution, we will note this case as closed due to no reply from customer. If you change your mind and wish for further assistance, please reply to the separate email sent to you directly. Thank you.
Sincerely,
Getaroom