Mark S.

Our company does all it can to ensure that every single customer receives only safe, functional and new tires in every sense of those words; to that end, although some tires can be older (two-three years perhaps), you should never receive tires that are so old! It's clear that something went wrong between our warehouse and supplier, rest assured that we take these situations seriously and will invest appropriate effort to prevent such problems from happening again!

The shape issue is certainly both curious and worrying, for cases like that we do need to work with you to identify the matter and prepare an adequate solution - if the cause of the issue is not clear, then contacting the manufacturer for a warranty may be required. With that said, upon re-reviewing the matter we do believe that there was a bit of a misunderstanding here - do not worry, this matter will be solved quickly and efficiently!

All in all, we do earnestly apologize for the unexpectedly sub-par tires, but we will be more than willing and ready to resolve the situation for you right away!