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Mark S.

Contributor Level

Total Points
81

1 Review by Mark

  • Newegg

8/26/17

Good prices, shipping rates. If you end up getting your $600 processor shipped and absolutely crushed you can expect a convo where a rep lies about having your items processed for reshipping and instead receive a refund a week later. Especially an inconvenience with a new credit card in which time limitations for bonuses complicate issues, and business relies on your shipment. To be fair the first rep offered me $10 credit which I never received. The last offered me $15 and let's see if that's real. Even if so, its far not worth all of the trouble and TIME spent waiting dealing with customer support, and wasted time waiting for nothing. All because their shipping department didn't want to use more than 1 sheet of bubble wrap.

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Newegg S. – Newegg Rep

I'm truly sorry to hear about your experience with your return. I know that when returning a product, our items might have the chance of going out of stock while processing the return. I would love to double check the account to make sure those payments have been submitted for you. Please send us an email at wecare@newegg.com so we may get started on this. I look forward to your response!

Thanks,
Ellia

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