I got the Serve American Express prepaid debit card to save me a little money in bank fees for when I need to pull money out from Thailand. But it will not let me on the computer website or the app site since I am here. I called them and they said I can do everything by phone. Also I think the call centers from another country. When she was talking to me I can hear chickens in the background. That takes such a long time that this is a terrible card to use if you cannot get on to their website and check things out and transfer money. It is useless to me cause it will take so much time to always call them and do things they should have a secure website to go to. It must show that they could be a cheap company and don't have good firewalls. I will be pulling my money out and cancelling my cards. Please read other reviews on other websites this is not the card to use in my opinion. I usually read reviews one time I didn't and this is what I've had to go through. Read reviews please.