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I am visiting friends in Las Vegas. My home is in Phoenix. I ordered delivery from a local Thai Food Take-out for our last dinner here together. The order was processed thru BEYONDMENU. They didn't bother calling to ask me why the billing address and delivery address were not the same. (Because I'm a guest here, IDIOTS!) Then they cancelled my order - but not until they got an authorization on my AMEX which will take days to clear off. When I asked them why - they claimed they'd called my cell. No such call was recorded as missed or dialed to me. I suspect I will have to fight with AMEX to get the refund. I ended up telling these morons that they were both greedy and incompetent. Then I replaced the order directly with the restaurant. Do not trust this company! They are rude, greedy, paranoid, and liars! That's just for starters. I'll keep you posted as to when and if I get the refund they claim they cancelled. So far AMEX says not yet.
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I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and...
This company is not reliable at all. After waiting 30 minutes for an order that was suppose to be...
Hi Mark O,
We apologized for the inconvenience this has caused you. These measures are part of our security check to make sure the payment details are fully verified and no unauthorized transactions go through. We certainly appreciate your feedback and will make sure to improve our process to give you a better experience in the future. Normally, authorization charges fall off within the next 24-48 hours depending on your bank's processing time, some banks require longer. We would like to check if we missed out calling you to inform you of the situation so we can improve our service. May we ask for your order numbers? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service