I bought some Jeans 'and was too long tried to call them very hard as not speak good English no problem try to send back but they don't send returned labels like most companies on line well I sent about seven emails and they was saying there is only one who speaks English and she will not take calls until 6pm and only if she is not with someone well the emails got stronger and stronger I was told bye email do it your self get one printed then ring DHL she said she as been there 14 years and she is safe and she would not ring me I told her that I was very disappointed and I don't no why they don't send returned labels as standard so please be aware that u can order on your phone etc but u can't return the same way u most have a laptop and a printer as well to complete your returned items