Ilias f.

I have ordered from raffaello network and my experience was tragic to say the least. I made two orders from the above site and the products did not work for me and I wanted to send them back. I did the return process through the site but they didn't enable me to print the return form. I sent countless emais but no one actually dealt with my issue. I sent the products back at my own expense to Italy and they did not accept my return at the reception because the return form did not include a personal name of an employee who would receive it. If possible. My orders had a total value of €540. People are non-existent. They don't really respond to emails. Right now the package is in Milan, Italy at DHL and is pending. My first order was placed on 7/15/2023. I really have no words for this company. My experience was tragic.