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marjoriew80

Marjorie W.

Canada

Contributor Level

Total Points
161

2 Reviews by Marjorie

55 Views
5/25/21

Seems like you have an excuse for everything you have my phone number if you check your files and really intend on helping me you know I first called you around 8 am on the morning of the 22nd of may and was on the phone for 3 hrs off and on. So I would think you would call me snytime after 8 am using covid-19 seems to be the norm for a lot of businesses I can't aceopt that anymore it is a plain and simpole excuse for incompetency

Tip for consumers:
This is a follow up of my previous review in which I stated that the company did not complete or reply to complaints about work paid for but unsatisfactory.

5/22/21

I have on numerous occassions tried emailing and phoning this company for support after they worked on my Computer. I paif $120.00 for 1 year subscription and they would clear all the errors and mistakes plus remove anyharmful adware etc. plus fix my printer problems. Well since then I have had so many pop ups stationMicrosoft urgent security problem 55 critical security holes, McAfee trying to download their softeware which I don't want or need as I Have Kaspersky. Total Security. Phoner numbers they gave no response to. I have a Support # from my first email May 22 11.42. This is after 3 hrs of them working on my computer. Todayte I have not had a response frome them., I went on line to support today again and compalined and they gave me anoth Support number. So then I phoned a number on that page and held for 15 minutes to have someone finally come on and say all technicians are busy leave a message and some one get back to you. The other number i dialed said it wa s not in service.
I am at the end of my ropes with company and I am seriously thinking of charging them with false advertising unethical business pracrice and anything else. They have taken my money but are certainly not following through with what they told me. I have things on my computer I did not ask for and changes made to my desktop. BEAWARE of this company..

Service
Value
armandoc40
Restoro T. – Restoro Rep

Hello Marjorie,

Thank you for sharing your feedback.

Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance. We would like to contact you directly and assign one of our subject matter experts to finally close down all the problems you have with your computer. Since the reviews with Sitejabber are a bit anonymous we couldn't verify your account using just your name.

Could you contact us directly to any of the below please? Just let us know the ticket number you were assigned with and we'll have a technician assist you right away at your convenient hours. Our support team is available 24/7.

Thank you.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat

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