marilyn S.

Ordered a dog sweater by phone for $41.35. This morning I checked my emails and got one from hayneedle saying I had requested a password change and I did not. Checked my bank activity and saw they charged $40.89 and $41.35. Called customer service and was told the $40.89 charge was a hold on funds in my account to ensure payment and the $41.35 charge was the actual amount including taxes, etc. and the $40.89 charge would reverse when the order shipped in 3 to 5 business days.

Red flags went up - this is a business practice to play the float on someone else's money and a way to finagle a company balance sheet to show more assets and net value than is actually there.

I won't be doing business with this company and told customer service that I was going to write reviews of my experience everywhere I could. So what did I just receive in my inbox? A questionnaire asking me how my experience with xxxxx at customer service was and letting me know that xxxxxxx loves canoeing. You can't make this stuff up.

I went on line looking for a coat hook bar and found one on their website. Just by luck, before I placed the order (which, by the way, they had auto filled in my visa number) I googled to see if I could get a discount code and what popped up was that they are no longer in business. The FTC will be notified by me of this scam. Thank the Internet for saving me from losing my money.