marilyn S.

I have purchased some large orders from this company, some of their stock is good but some is hit and miss where the fabric & style in images is completely misrepresented. Overall I think their machinist do a good job but they dont choose the fabric that is being sewn.

When reading reviews I would note if the reviewer is writing a glowing review about 1 or 2 items they have purchased & are happy with as I think its a bit different to when you are a on seller who has spent a lot of money and end up with items that are really not sell able.

They overcharge freight (large orders, by quite a bit) then say they will refund you in the next order so you have to go back and buy more if you want to get what was overcharged back, but it never happens as the same process keeps repeating itself.

They are not cooperative if you tell them you are not happy with a misrepresented item that looks nothing like the picture. They get you to take photos (even though they know what they have sent is not what you chose off the site) then they argue that you have got the item & say there is nothing wrong with it when there is and it does not look like the picture (even though it does not look like the picture). You have to spend a lot of time trying to get resolution, so customer service sucks in this area, although in other areas it is good, ie they are prompt with order processing.

Byron, Regarding your response, this is not a false review I can assure you, your copy paste message seems like an easy cop out re competition comment. I tried to resolve the issue with your company already & you still have a whole lot of my over charged freight but I am reluctant to use your company again after the bad experience over misrepresented garments that one of your staff was reluctant to resolve so at this stage will cut my loses.