Marie L.

I ordered a king size square wood platform bed online in December '21 for $670. I paid $199 for shipping, and it arrived in February '22. Pottery barn gets a pass on the late delivery due to the timing - shipping was delayed no matter what you ordered or where it came from at that time. The bed was easy to assemble and the new Novaform mattress fit well. It was slept on by 2 people whose total weight is about 260 lbs approximately 8 nights a month. In April '23 we moved the bed to a different corner of the room. The screws in the center legs bent and the legs popped out from just scooting the bed across the floor about 6 feet. The anchor hardware was ripped out of the center beam, which causes it to crack. There was nothing the legs got caught on; this was just from the pressure of scooting the bed across the floor. I contacted Pottery Barn twice about this and asked if I could buy a replacement beam and legs. The best they offered was a link to furnituremedic.com. When you call this company you're prompted to enter your zip code. If they don't service your area, the call just disconnects. After trying a few random zip codes and finally making contact, I discovered they don't sell parts, they just fix your broken furniture for you and you have to bring it in.

For a piece sold as a DIY assembly, it would be simple for Pottery Barn to offer parts. Ikea does this. I thought a purchase from Pottery Barn would be an upgrade, but I was wrong. My similarly designed, $250 Ikea king bed has been through multiple moves, has been tested up to 500 lbs, jumped on, and is sturdy as ever. If a piece ever breaks, I know Ikea will sell me a replacement at a reasonable cost. Don't be fooled by Pottery Barn's sleek marketing - their furniture is low value compared to less expensive self-assembly companies.