Maria N.

I was *******@the yonkers Macys location yesterday and went primarily to use a b-day coupon I had received in the mail...
Upon checkout the cashier had a very difficult time
Putting the coupon thru. Finally she called custmr service and I had to speak to a rep. After putting me on hold 2x he finally said I'll just put a $10 credit onto ur account and you'll see it next billing
This all took a good 15-20 min. With a line behind me. I dont understand Why or what the issue was
I'm sent coupons I go to use them and cashiers can't process the sale...This was not on the sales person she was lovely and very understanding and apologetic...
Then I go downstairs to housewares in basement.
I ask a sales person where are the vacuums she states we dont have vacuums. I walk about 30ft and theres a whole display of vacuums.
So my overall interaction with Macys was Not very favorable and Im considering closing my account
The store has completely changed.many depts & labels are no longer on floor. I use to shop there and have to put things back because I would find so much I liked. Not anymore...same with childrens dept. Merchandise is poorly made yet expensive

Theres so much merchandise and when shoppi g online you can look at an item and then need to start from beginning again. So it is very time consuming. Also delivery is too long