Maria F.

I went with this company Express Scripts because my company recommends them, but I noticed in BBB and other reviews today, they are not recommended. I accidentally sent the wrong amount through my bank bill pay system and due to 29 cents they will not renew my prescriptions until I pay, putting my health is at risk. During the conversation today, I tried to tell them the 29 cents would be included in the new prescription and they still would not process the order; before this I tried calling their automated system and it would not transfer me unless I paid by credit card over the phone after requesting several times to talk to someone the system kept repeating- payment needed to send me to a person. ALL FOR 29 cents. That shows they don't care about people's health, it's all about the money. When I spoke today to a person they iterated the same thing so it's my last prescription with them in order to pay my debt of 29 cents! I was honest with them and yet they could not trust me enough and see my payments were always made in a timely manner. So if you take medications that are life or death related, I don't recommend cause if you made a typo on bill pay, they will freeze your account until you pay in my case 29 cents. Do your research through all sights not just one. To me customer service should of weighed the amount of money and why it happened, everyone makes mistakes but the way you treat someone makes a BIG difference as to whether they will use that business and today that has been lost in so many businesses. To me this company is for themselves not for their clients and clients is what keeps a company going!

It gives opportunity to ask questions, see detail on products, and good competitive pricing. Deliveries of packaging have always been delivered on time or before expected. Customer service has given me great feedback when I need answers, when I ask about different products and don't see it in the literature they supply on the product.