I placed an order for 9 pces of clothing with a special $50.00 discount. I asked about the extra 20% off on 3 of the pieces. She said do you want the 20%? I said yes please and the price went up. I said why did the price go up. She said you could have 14.00 for the 20% or $50.00 on the total. I said I would rather have the 50.00, she said too late, I already put the order through. 5 written refusals from Cust Service to correct. 2 hang ups from Customer service and one who said she would call me back. She didn't. Zero, zero, zero customer service. A customer only has 2 recourses, tell every one how bad they are and don't buy from them. I live out of town and used to love online ordering from The Bay My order number was order ******* (slight change to order number to protect my credit rating)