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Madeleine G.

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Member since August 2020

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1 Review by Madeleine


Returned merchandise On 7/16th purchased on line an billed to my CC. On July 31st received an email advising me they had issued a gift card for the full amount $400+. I promptly was told to disregard and a credit will be issued... well August 4th came along and guess what I received... gift card. Well I have been waiting for this credit on my CC since it's approval of aug 4th. Today is August 28th. First it was 10 to 14 business days... now it is 21 days. No "management team" available go figure! These reps guard the management team and contact info with their life. Reps advise a management team will call you back within 24 to 48 hrs. It's been 24 hrs and guess what... nothing! I will never ever shop the bay stores or online ever again. I am done!

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I've had mostly decent experiences shopping online at thebay.ca, definitely quality merchandise....