Margaret B.

I ordered 3 copper saucepans the first week of November. I received confirmation of the order. Shortly thereafter, I was informed that 2 of them were on back order but promised the following week or so. I began to regularly call customer service weekly to learn status since these were to be Thanksgiving gifts. I kept being told 'next week'. Then they started telling me they were now in the warehouse and would be sent out. It is now Dec 20th and despite being promised that they would be sent out on a "hot rush" this past Monday (Dec 17), I just got off with customer service and they say they are in the warehouse and will go out today. I don't believe that for a second. And while Katom website offers a huge warehouse of kitchen supplies, this one experience has driven me insane. Never again!