My laptop has been lost in transit to Dell reparing center. It's more then a month, I still did not get help with this problem. Now support asking for previous owner information witch I don't know and can't reach the seller and don't know how to reach original owner. Its not right, I don't have to be responsible for the lost shipment, when Dell customer support ask me to ship my system no one told me in such a case I could lost my laptop forever. I been trusting Dell cumpany, but now they just scam people. I would never buy from Dell again, it's unbelievable they made me responsible for FedEx lost package