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Disappointing customer service experience.
Booking.com chose not to respond to reasonable request move out a booking due to current travel restrictions and took the option to charge a cancellation fee of 50%.
The service is a sham and endeavours to isolate itself from direct communication and does not log any request through the customer service app to fall back upon.
Don't waste your money go direct to the hotel and ask them to price match, guaranteed you will get a better result...
Marcel
Tip for consumers:
Don't bother, you can get a better deal and greater flexibility along with customer service/experience by going direct to the Hotel and asking them to price match.
Products used:
Accommodation Booking
Marcel H.'s review of Booking.com earned 53 Very Helpful votes
“Thank you for the tips to do price match!”
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Empty.
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