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1 Review by Marc

WPMU DEV

WPMU DEV

5/18/19

I signed up for a free trial of their their premium service and as soon as I installed their plugins I had a conflict and the site crashed. I tried to find a phone number to call on the site. No phone support. Chat support was unable to fix the issue. I paid to have a developer fix it. As this happened during the trial and I uninstalled all services and I spoke to the company about this, I assumed the free trial was cancelled. The next month I was noticed I was billed but, they reversed it right away so I thought it was an error on their part that they quickly corrected. I didn't notice that they billed again a couple day later. The following month they billed me again. I noticed and checked back and found the charge from the previous month. I tried to find a billing phone number on the site but, again only chat. They confirmed that they noticed that I have never used the service but refused to give me a full refund. They offered me free services which they knew were not compatible with my site and a month of refund. I felt they should have never billed very unfortunate.

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