Marat S.

I've rented car from Hertz at ******* 1st Avenue South Burien, WA ******* from 07.22.2020 to 07.29.2020. I've received station report summary from Hertz stating: UPON RETURN, CAR SMELLED OF SMOKE, CHARGED CUSTOMER AND TOOK PICS. They charged 300.00$. I've called the main Hertz office disputing this charge as no one smoked anything inside the car. The main office directed me to call local branch at Burien, WA. I had a talk with the agent who actually inspected the car after return, and he said that he detected a cigarette smoke. This is a completely unsubstantiated claim, since nobody ever smoke anything inside the car. Moreover, why would someone smoke inside the car knowing that it will be penalty for doing that? There is no any logic. In addition, rental company did not provide any proof for the claim. Therefore, it is the agent word against mine(ours). In addition, even in hypothetical situation if there was any smoke smell cleaning would cost from $50-$125 for a typical car, and up to $75-150 for a van or SUV. Thus this fraudulent charge of 300.00$ even from this point is unreasonable. It appears that Hertz solving their financial problems at the cost of customers.