Mandy D.

Don't use this site! This is a third party SCAM!
I booked 2 hotel rooms, tried to cancel within 2 hours of the reservation. I was told the package I booked was non refundable, I was not informed about this when the reservation was made. I spent 2 hours trying to get the reservation cancelled! I had to call the JW Marriot in downtown Houston twice, they informed me this was a third party reservation and they couldn't cancel or even charge my card! After 20 minutes on the phone I I finally got a supervisor, who informed me they would have to call the hotel and get the ok to cancel, this is the complete opposite of what the hotel had already told me. Fraudulent! My card has still not been refunded the full amount. Any hotel using Getaroom as a third party booking agent needs to seriously rethink having a contract with these people! I will make it a point to check that, and will not stay with any hotel doing business with Getaroom. You can't leave a review on their web site, they only have testimonials, which are all excellent by the way... There's your clue!