Malcolm

I was offered a 15% Discount by providing my email address. I got the code but there was no way to add it at checkout.

Nice selection of plants, easy transaction. If the plants are as nice as the pictures, I'll be back for lots more!

Empire Today was quick to respond to my request for a quote and sale, however, after I gave my deposit and got an installation date, things went south. The first representative that was sent was verbally abusive and vulgar. The second representative was courteous, knowledgeable and professional.

The installers missed two installation appointments with no call to explain and after finally installing the vinyl on the third attempt, there was a tear in the vinyl. After a weeks long effort to even talk to someone in installation, I finally went back to sales and I was given a phone number to text a message to and send a picture of the damage. No response. This began another two weeks of futile efforts to reach the installation group. During this time, the vinyl developed bubbles. Finally, I got a call from the installation manager and he gave me an appointment date. I was told to expect a call the morning of in order to get a firm time. Again, no show, no call. Another week of trying to get another appointment. After reaching out via phone, leaving messages with no response, visiting the website and using the chat feature, I call the sales rep and get a call from the installer. Again I get an appointment. That day comes and goes with no call, no show. Another ridiculous period of time passes before I get a call from the installation manager and he wanted to explain to me why the delay was my fault.

I have an appointment for an installation tech to come at noon tomorrow. I have no faith that appointment will be met. I will not do business with this company again. The installation department has no integrity, does not meet there commitments, and does not know how to return calls, text, or emails.