Thumbnail of user majide

MAJID E.

1
Level 1 Contributor

Contributor Level

Total Points
247

3 Reviews by MAJID

  • UAE.Souq

3/8/17

Although you would like the 'seller' platform and tools after the initial registration as seller with them, it stops there.

You receive email after few days which asks you to upload trade license even if you are registered as 'individual seller', the same email asks you to upload the Emirates ID card although you already have uploaded it in initial registration. Congratulations the confustion and stupidity started.

Try to list any item, you will get it automatically rejected by their server once it runs during their work hours, they just attach to that 'copy paste' of rules of enlisting items without specifying which was things wrong with your particular listing, submit-resubmit guess what's wrong then enlist again try try try write to their contect department wait for answers rejection after rejection after rejection you just give up and leave. A repeated story with most of sellers. If ebay and amazon opens in UAE and middle east with their same simple efficient clear professional policies, those idiots will close their seller section (at least) within weeks. I hope so soon that would happen.

One of the stupid things also, try to link to bank account, it asks once again for upload Emirates ID card (third incident within the portal, three occasions you upload the Emirates ID!) and guess what to give the stupidity extra twist, in that menu they allow only one file upload unlike in initial registration, so if you upload only front side, you get message after days that link to bank rejected (they just love rejections everywhere in their process and site) because you only uploaded front side of the card! Check with their call center they would say you should scan both into one file and upload it (they enjoy confusions and rejections and frustration of customer).

They say allow individual persons to sell without trade license, BIG LIARS try to sell anything they will reject reject reject no reason no reason no reason then they would say, these items require trade license. Be honest and say from beginning yoy don't want individual sellers because it is practically not possible under this stupid vague policy of you.

One more nice careless gesture is that the call center of sellers is not published anywhere in their site, so you should enjoy yourself one more call in the beginning as seller, call their normal call center (for buyers) explain issue then the agent there will say pls call this number (they give another number) we are not dealing with sellers! Total carelessness from their management and eventually they will loose this important sector of business to competitors hopefully amazon & ebay

Typical middle eastern management without real competition (I am UAE national and middle eastern by the way) but I have to say that

  • SOUQ.com

3/8/17

Although you would like the 'seller' platform and tools after the initial registration as seller with them, it stops there.

You receive email after few days which asks you to upload trade license even if you are registered as 'individual seller', the same email asks you to upload the Emirates ID card although you already have uploaded it in initial registration. Congratulations the confustion and stupidity started.

Try to list any item, you will get it automatically rejected by their server once it runs during their work hours, they just attach to that 'copy paste' of rules of enlisting items without specifying which was things wrong with your particular listing, submit-resubmit guess what's wrong then enlist again try try try write to their contect department wait for answers rejection after rejection after rejection you just give up and leave. A repeated story with most of sellers. If ebay and amazon opens in UAE and middle east with their same simple efficient clear professional policies, those idiots will close their seller section (at least) within weeks. I hope so soon that would happen.

One of the stupid things also, try to link to bank account, it asks once again for upload Emirates ID card (third incident within the portal, three occasions you upload the Emirates ID!) and guess what to give the stupidity extra twist, in that menu they allow only one file upload unlike in initial registration, so if you upload only front side, you get message after days that link to bank rejected (they just love rejections everywhere in their process and site) because you only uploaded front side of the card! Check with their call center they would say you should scan both into one file and upload it (they enjoy confusions and rejections and frustration of customer).

They say allow individual persons to sell without trade license, BIG LIARS try to sell anything they will reject reject reject no reason no reason no reason then they would say, these items require trade license. Be honest and say from beginning yoy don't want individual sellers because it is practically not possible under this stupid vague policy of you.

One more nice careless gesture is that the call center of sellers is not published anywhere in their site, so you should enjoy yourself one more call in the beginning as seller, call their normal call center (for buyers) explain issue then the agent there will say pls call this number (they give another number) we are not dealing with sellers! Total carelessness from their management and eventually they will loose this important sector of business to competitors hopefully amazon & ebay

Typical middle eastern management without real competition (I am UAE national and middle eastern by the way) but I have to say that

  • Rehlat

3/6/17

I never used rehlat.com for reservations, never heard of it before actually. However, I got three transactions on my visa card in two different months January 2017 and March 2017, all seem to be reserved for Qatar-originating tickets (charge was in Qatari Riyal), the first two QAR 648.9 (flydubai ticket) & AED 2969 was deducted from my card> I had to stop the card and issue new one. Then The new one also somehow hacked probably from POS machine at a hotel (I suspect) and again there was a trial to deduct AED ******* fortunately the amount was not available and rejected, again I have to replace card. I called rehlat.com immediately after the first fraud and asked them at least to stop the transaction of AED 2969 since it seemed then unused (pending) I wrote them email also their account dept *******@rehlat.com with all proofs that I am the owner of card, totally no response and total ignorance till the transaction was claimed and deducted from my card. No wonder hackers like to use their site to buy tickets because of weak payment system and careless ignorant staff + who knows what relation to hackers?!

Thumbnail of user candidaa
Social T. – Rehlat Rep

Dear Majid,

Greetings from Rehlat Online Services, I have sent you a Private Message, request you to kindly respond so that we can resolve this issue with you.

Thank You.

Regards,
Customer Delight Team.

MAJID Has Earned 7 Votes

Majid E.'s review of SOUQ.com earned 5 Very Helpful votes

Majid E.'s review of Rehlat earned 2 Very Helpful votes

MAJID hasn’t received any thanks yous.

MAJID doesn’t have any fans yet.

MAJID isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user maksatk
4/12/19

Today is 12 of April. Me and my wife ordered maturity pillow on 6 of April. After that we didn't...

Thumbnail of user odala
odal a. reviewed UAE.Souq
11/16/18

I have ordered from souq uae many times since i live there, souq got bad products with insane...