Mahmood H.

Searched and found a Family Room hotel booking for 2 adults and 2 children (aged 6 and 8). I made sure to double and triple check the details before making payment since this was a non-refundable offer. The email confirmation then only showed a Double Room was booked!.

The customer Assistant at Priceline mentioned their rooms are only guaranteed for up to 2 adults and I need to ask the hotel directly myself for their discretion if they will allow me to check in my children. WTH?! I don't mind paying extra but the fear is they may not have a suitable family room remaining to accommodate the 4 of us.

Now I have the hassle of communicating directly with a foreign hotel to explain the situation. What a hassle!

What a pathetic company. First they send me a 'new' bike that is actually broken and rusty. They then told me that I should fix this myself! The useless Khristine from "Customer Care" (what a joke), mentions, quote:

"It is a simple task. If you felt unwilling to replace this yourself and seeked professional assistance, this would be under your responsibility"

What kind of reputable company does this? Please avoid and don't buy from here. The good reviews must have been self written. If they are this poor with their service, would you like your family to be riding any cycles that are poorly assembled from this company?