Mahdi M.

A total disaster in every single step. Everytime I thought that the bad part is over and the rest is going to be okay, they surprised me at the next step. I had packed everything myself and thought that everything else is going to be smooth, but I was damn wrong.

1. The truck didn't show up on the scheduled day for pickup, and I had to pay a penalty to keep my stuff in my apartment for another day. They promised a reimbursement for the amount of my penalty ($110), but never picked up the phone on me nor responded to any of emails.

2. When the truck showed up the next day, it was almost filled up with another moving project. They were unable to load all my stuff although NO furniture item was included and it was only around 300 cubic feet.

3. When they appeared to pickup, they increased the quote price from $1,600 to $5,400. The guy asked for $600 bribe if I want all my stuff to be loaded. I denied and talked to their dispatch. The dispatch guy said they will do the job for $3,500. Still, they left a lot of my stuff on the ground because the truck didn't have enough space for my items, and I ended up giving them away for free.

4. I had asked them to put my stuff in their storage, so I would rent a place in the destination city and give them the address. I'm not exaggerating, but it took then 20 days after I provided them with my address to get my stuff out of their storage. Some days I called them over 10 times, messaged them, and emailed them, all with absolutely no response. I had to buy many essentials in my new place because they were so unresponsive. Even after they loaded the stuff on a truck, the truck driver postponed the delivery day over a week: it was supposed to be delivered one week after it was loaded from the storage, but it was delivered after over 2 weeks. I had planned to have the stuff arrived before my family has joined, but this delay ruined all my plans and I had to buy so many things again, although I had similar items coming my way on the truck.

5. When they items finally arrived, it was a total mess. Not only 6 items were missing, but almost every box was heavily damaged or even torn. I shouldn't have paid what I owed on the contract because this was not the service level that I was promised, but the driver started yelling in my neighborhood asking for the money. He claimed that I must pay the full amount and then follow the dispute process. I did not really believe it but I just had to pay the guy to get lost from the front of my eyes, so I would gradually forget what they did to us in this move. The guy didn't even know how to count... I had 104 items and we only counted 98 delivered items. He accepted to write that I was missing 4 packages!

Now I'm trying to get in touch for my lost items to see if they can find it in their storage, and to learn about their dispute process to get paid for the items that they have broken (one laptop and a teapot and a few cups were broken), but again no one responds to my calls and messages.

6. When they were marketing, they directed me to a review page that showed a great customer satisfaction reports and all positive reviews for this company. After all these disasters, I decide to check that website further, and BINGO! The acclaimed independent review website has the same owner as the mover company's website! No wonder why it only contained 4 or 5 star reviews for the providers if such a disastrous service. And I'm sure this type of decisions customers is illegal...

One star is too much for such a disastrous company. They should not be in the business with service level. They are a total fraud. I learned that even in their initial quote, they have violated the department of transportation codes for giving me a quote for 160 cubic feet for a long distance move (from New York to California).

I have included a few pictures of the mess they delivered after 7 weeks. (I have also included a picture of my stuff before they were picked up at the origin, that clearly shows that my packaging was good for stacking the items on top of each other.)

I booked a hotel through Agoda and my reservation that was done through a third-party was not found. I ended up with no hotel reservation that night. The least that one expects from a reputable company is a full refund. Some may even offer vouchers for discounted or free stay to compensate an unhappy customer. However, Agoda didn't refund me. When I followed-up for a refund, they claimed that I didn't show up to keep an additional $50. Bear this in mind when you want to to use Agoda for your hotel reservation. I won't use it ever again.

I booked tickets for my family of three, and because of Trump ban my family had to cancel their trip. Okay, my bad, no one else should pay for this but me... because CheapoAir explained very politely that they should generate revenue for their owners and although this was out of my hands, but they will get their cancellation fees up to the last cent. But what they did? They not only just refunded only a part of the initial payment (refunded around $1940 out of $2400), but they also incurred another $500 charge to my account, and their explanation was that one is for CheapoAir and one is for the airline! They never tell you there are such fees in advance. And it was quite negotiable, i. E. the manager decided to give me a $50 relief on these fees! Totally unreasonable people and irresponsible so-called managers.

Update (I add this after CheapoAir response below):
Sounds interesting. You can simply take a look at the communications regarding booking ******* and all my conversations (don't know what portion of them would be accessible now, if recorded at all.)
Anyway, the only thing I felt was that the customer is left alone in front of an army from CheapoAir, who are always trying to secure the benefit of shareholders, and at the best, customer rights comes after that. The representative I talked to once, introduced himself as "Max", and escalated my case to a supervisor, "Alex", and the response was something along these lines that although this is totally out of the customers hand and it is not customer's fund, but if we don't charge these fees, then we cannot secure the benefits we have promised! Maybe this is recorded in your customer service hot line conversations.