I returned pants that had seams opening up. They were never worn and had all tags in tact. After a lot of hassle they eventually sent me a shipping label for the return. By the way the shipping was supper slow so now I had to buy pants locally for my trip. Weeks later they send me repaired pants back, I was supposed to be credited my money back. We never discussed anything else and now many weeks later they send me pants and won't send me a shipping label so I can return the unopened box. Completely unprofessional and childish responses from them.