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M A.

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Experience: Shopping

Member since November 2017

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1 Review by M

PLNDR ranks as one of the most unprofessional places I have ever done business with. I placed an order on their website for my son as he requested some items from their site for his birthday. In the process of placing an order I realized that I forgot to add an item to my order and I subsequently placed another order separate from the previous order. I then realized that I didn't see the other order and I did a search on my computer and it turned out that the initial order had gone to my spam mail. I then forwarded it to my regular mail and I kept waiting for my order to arrive. My second order did arrive and my first order never arrived. I then called the customer service number and the girl who answered the phone sounded like she was high as a F***ing kite and her words was slurred. She then claimed that my order was cancelled because there was a discrepancy with my address. Basically by me sending it to a different shipping address the default system changed my initial billing address to the shipping address and then my order was cancelled with no notice, per the girl (Jennifer) answering the phone I was sent an email that I never received and because I did not respond my order was cancelled. I also had a telephone number listed one would think that if I didn't respond that a proper business practice would be to follow up with a call. Clearly PLNDR is not concerned with proper business practices and their staff are some of the most ignorant and callous individuals hired to serve in the customer service capacity. I asked to speak with a manager and during the process of me holding on and the call being transferred I was hung up on. I promptly called back and I got the same high as a kite girl and I was then transferred to a "lead" aka manager "so call manager" named Alex who was even more absurd and just kept apologizing like a trained robot but with no real solution to the problem, So if you are expecting solutions to your problems with this company I would not count on that as an option. In fact you should not waste your time with this company or doing business with them.

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