- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Bought a few boxes hoping they would be authentic. Took the risk even tough they aren't on the habanos list of authorized retailers. I finally had the chance to buy from an authorized retailer and you can really tell the difference. The labels are the biggest difference, but you can also tell from the wrapper and cap. I have the authentic Cubans on the left and Swiss Cuban on the right. The fakes have less details and the images are slightly blurry, sadly easier to see in person. The wrappers are also more bland on the ones on the right.
Tip for consumers:
The shipping and service is well, but sadly they are selling a fake product.
Products used:
Cigars
Miguel G.'s review of Swiss Cuban Cigars earned 6 Very Helpful votes
Miguel doesn’t have any fans yet.
Miguel isn’t following anybody yet.
Empty.
3 ou 4 essais pour modifier mon mot de passe.? La promotion de la marchandise indique un prix en...
Greetings Mr. Miguel
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for more than 20 years, so the trust of our customers is solid. We buy all the cigars from official Habanos distributors.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Keep in mind that the cigars, in all their production process, are handmade, especially the Cuban ones, so from the rolling of the leaves, to the cutting of the labels and rings, it may not be 100% accurate in everything. Moment. The quality of the product can be verified when you smoke it and check the unique characteristics of each cigar.
Also, each box has its own unique items that are different from box to box. Habanos change the format of the cigars from time to time and improve the design of the cigar boxes including the cigar rings periodically, so if you are going to compare a specific box, check the production date that is indicated on the back. Bottom of the box: Usually in the format of Month and Year, such as NOV 19, means it occurred in November 2019.
It is completely normal that you will find differences in the box design if they occurred in the different time period. A box made in November 2019 could be completely different than one made in January 2020.
To be 100% sure, you have to compare the cigar produced in the same year. Sometimes you could even see the differences of the boxes that are produced during the same year.
We really want to take this matter up with you and would appreciate it if you would email or call us at (info@swisscubancigars.com/+1 (850) 364-4421), to continue.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team