Lynn T.

I ordered a toilet from this company on line on 28th October which according to the website would be delivered within 3-10 working days. On day 11 I phoned to chase it up and was told the courier had broken the toilet but they assured me they would definitely get one delivered to me the following Thursday. I took the day off work and when I phoned on Thursday afternoon to make sure it was coming the guy said he had no idea why I had been told Thursday, it was coming on Friday. I explained I couldn't take the following day off so he arranged for deliver after 5pm on the Monday - guess what? It didn't arrive again. On Tuesday I phone to ask why and no one had any idea why but said someone (Billy) would phone after 1pm to arrange delivery. Finally yesterday, 17 days later the toilet came. If you want to be messed around and be dealt with by people who have no idea about customer service then I would recommend - otherwise steer clear.