L W.

Ordered two pieces of furniture when it was 20% off plus free shipping. One of them was on back orders and the website said will ship a few weeks later. After received both pieces I found out that only the first piece was discounted for 20%. Called customer service and they said they can't do any price adjustments because orders was a few weeks ago and already delivered. Well, yes, the order was made a few weeks ago however it was because PB kids had no inventory and it was a back order. The lady who answered the phone made it sounds like I was bobbing them. I was very uncomfortable. If your company can't honestly offer 20% off as advertised, don't advertise! Don't fool your customers like this! How do customers know they won't get the discount when it is on back orders? Plus, the day when I called, the website was offering 25% off and free shipping. Why can't you just simply provide a better service and make the customers happy?

I bought some tickets on line. After they took the payment, I had never received the email to download the tickets. I emailed them twice but no response. I called and they said I need t take some action to download the tickets. Like what? I even didn't receive the link. And they ignored my two emails. Plus, I paid over $200 but it only showed the half price on the tickets. Don't trust them. I will NEVER buy with them again.