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Luciana M.

California

Contributor Level

Total Points
168

2 Reviews by Luciana

  • Walmart

10/22/21

I just made my first grocery order through Walmart's site. The order was fulfilled mostly by Walmart. All goods arrived on time. I was emailed the whereabouts of each item daily. The only thing that was not positive was the condition in which 3 of the products have arrived. The carton boxes of pasta arrived dirty, smashed and worn out. It was strange that their poor state was not matching the pristine conditions of the other items in the same box. I concluded that the bad boxes were picked out in a bad shape already. I will have to return tem, so at the end, I didn't save the trip to Walmart, which was my goal :(

Tip for consumers:
Make sure all orders are fulfilled by Walmart, add a note if your preference is to not have replacements, this way you won’t be let down, receiving a lower quality item.

Products used:
All other items in the box

Service
Value
Shipping
  • LightInTheBox

3/20/21
Verified purchase

I ordered a few T-shirs from Light in The Box. I was shopping online for a birthday gift. My card was charged and I started to get a daily email with promotions, but none of them would give the day of delivery. A tracking link was there, but no deliver date. I emailed asking for it but never got a reply. It's been 30 days now and it's not ever close to be delivered. The birthday passed and I had no gift. Vendors should be more clear about where the items come from and about the expected delivered date. Not Happy.
UPDATE: After my review was posted, the company reached out and offered two options: complete refund, or 50% discount and I could keep the t-shirts for another occasion, once the birthday had passed. I decided to keep them, even though I didn't have them yet. They arrived a few days later. The prints look just like they appear on the ad, but (important to say), they are 100% polyester. The company did care, and for that reason I added one start to my previous review. Thank you.

Tip for consumers:
Good customer service. 20+ days to arrive. 109%Polyester.

Products used:
Didn’t use them yet.

Service
Value
Shipping
Returns
Quality
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LightInTheBox F. – LightInTheBox Rep

Dear Luciana,

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23157200 = in our ticket center and provide a new solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Luciana Has Earned 8 Votes

Luciana M.'s review of Walmart earned 3 Very Helpful votes

Luciana M.'s review of LightInTheBox earned 5 Very Helpful votes

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