I ordered a few T-shirs from Light in The Box. I was shopping online for a birthday gift. My card was charged and I started to get a daily email with promotions, but none of them would give the day of delivery. A tracking link was there, but no deliver date. I emailed asking for it but never got a reply. It's been 30 days now and it's not ever close to be delivered. The birthday passed and I had no gift. Vendors should be more clear about where the items come from and about the expected delivered date. Not Happy.
UPDATE: After my review was posted, the company reached out and offered two options: complete refund, or 50% discount and I could keep the t-shirts for another occasion, once the birthday had passed. I decided to keep them, even though I didn't have them yet. They arrived a few days later. The prints look just like they appear on the ad, but (important to say), they are 100% polyester. The company did care, and for that reason I added one start to my previous review. Thank you.
Dear Luciana,
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23157200 = in our ticket center and provide a new solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.