Lourdes S.

The customer call and asked to return the item. Our customer represenative explained our return policy which is clearly stated on the site and agreed to and that this particular item is not returnable. She hung up. Our policy is very clear as we do not sell returned items. All items are available for replacement under the manufacture’s warranty isf there is a defect. This was not the case. We are a philanthropic company and we make donations of products to charities but we can not do that with the stuffed animals for health reasons.
We are a very available company as we can be reached by e mail, I chat, and our toll free number. We strive to be responsive. Customer service is a priority to us but we must adhere to our policy or we would be out of business. We deal we a certain clientele whose cognitive abilities decline daily and we are susceptible to many customers who no longer need the product at a certain point including immediately on receipt. We ask our customers to please donate the product to those in need. Thank us for allowing us to respond.