Elizabeth G.

I purchased a comfort puppy for my Mom who has alzheimers. The cost was $140.00. When I showed the puppy to my Mom, she got scared and wanted nothing to do with it. I contacted the company and explained that the box had been opened so I could show the item to my Mom. She never touched it. It was only out of the box for 5 minutes. The company's policy is no returns on opened items. How do you know you can't use something unless you open it and look at it? This company is in the business of selling products with absolutely no intention of accepting returns. They have numerous reasons why they won't accept the return and will not work with you to find a solution under any circumstances. Their main excuse is for "sanitary reasons".The BBB doesn't honor them and they've had numerous complaints. I trusted the name and didn't do my research before purchasing. I've learned a tough lesson.