Louise L.

I have been trying for over 24 hours to speak to the security department to get the fax number for the police to use to contact them in order to release the relevant information for them to investigate a fraud on my behalf.

All three times I have waited over ten minutes to then be told someone will call me back and no one has. All I want is to speak to the security department to obtain their fax number. But no one it seems is able to help me.

My police team in the Uk is unwilling to contact them and regard this as my responsibility but I have a full time job as well. It's ridiculous how poor they are at dealing with a simple request for a fax number regarding something as important as a fraud and involving the police.