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NA N.

Contributor Level

Total Points
88

1 Review by NA

  • Rosegal

8/6/14

This store is pure GARBAGE! The things are nice and affordable but they take your money elsewhere! The is no point in paying for faster shipping because they are going to take as long as they want to ship it to you! Two of the items I ordered were unavailable and they asked if I wanted a refund or to exchange it for something else. I said I didn't want them to ship anything and wanted a FULL REFUND because the order was still processing even though I paid for shipping and it was supposed to arrive within 6-8 business days. It's been over a week since I place my order and the order is still processing! They told me that they clothing were already shipped and they would take an additional 6-10 days to arrive, but it's a lie because it still says processing on the website and not SHIPPED! They completely avoided giving my refund for the two items that were unavailable and also my refund for shipment! Well I took the matter into my own hands and filed a claim through my bank. I should be getting the money back by tomorrow. ALSO THEIR PHONE IS DISCONNECTED!

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rosegal r. – Rosegal Rep

Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service

NA Has Earned 8 Votes

Na N.'s review of Rosegal earned 8 Very Helpful votes

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