L J.

Disgusted with the seller Grey Collective and NotOntheHighStreet.com Customer Service Team - AND even more disgusted at their Shady linked Feefo review system (see below).

I ordered some gold-plated earrings on 17th November (with an estimated delivery of 28th November). They didn't arrive then I was unwell for a short time so I finally contacted the seller about this on 20th December (so this allowed almost a month for these to arrive).

The seller didn't reply to my first message. So I sent a second. They replied to tell me it was on its way (nearly a month later) and was on track to arrive for Xmas. They gave me no tracking number, nor did they offer to even look into it...they basically just said "Merry Christmas" and fobbed me off and hoped I would go away.

So I told them I would contact Customer service about it which I did. I had a message from Kaye at NOTHS Customer Services which was again pretty evasive. She asked for my address (which was already on the order) and said she would be happy to reach out to the seller but either did not or just did not bother to reply. Probably hoping I would go away as well.

I was hoping for a follow-up today now business has resumed but no, absolutely nothing.

I'm honestly disgusted at how this website treats their customers when there is a problem. I was patient and polite and gave each a chance to look into it and address for me but instead, I was fobbed off and treated like a nuisance (yet it is me who paid for something which either wasn't sent out or got lost and was left out of pocket and without a Christmas Present!).

The item I purchased for reference is: Gold plated Gingko leaf earrings from Grey Collective (see attached screenshots). In my opinion, I would avoid buying from this seller and from NOTHS because if something goes wrong they will not assist.

The last message I sent to Kaye was on 22 December. I've not had any response today and assume I will not hence leaving this review and others.

UNSCRUPULOUS Feefo LINKED REVIEW SYSTEM

When you order from NOTHS, you receive an email from Feefo to review your purchase.

So I tried to leave a review similar to this via Feefo, however, every time I tried to submit it, it kept saying "Bad Request" or error.

Interestingly, I also ordered a necklace the exact same day and I tried to leave a review for that and that went through just fine because it wasn't a 1-star review.

I'm not saying that Feefo is unscrupulous by the way, I'm saying that your purchase is supposed to be linked to Feefo to give the impression of transparency and accountability by NOTHS (because every order is backed by the option to leave a realistic review right?) - yet how convenient? When I want to leave a bad review there is an issue with the link but when I leave a good review, that works just fine.

Pretty telling and suggestive that NOTHS manipulates its website reviews and doesn't allow bad reviews to attach to items on their website.

In case anyone from NOTHS reviews department wants to address this for me, my order number was: *******.

I have been a seller on ebay for over 20 years and would never get away with this. I am always held to account by their transparent feedback system and I would receive a strike on my account if something I sent was not received or I treated a customer in the way I have been treated in this instance.

I will also leave this review on Trustpilot wherever else I can since I can't leave an honest review on the NOTHS website.

Shame on both Grey Collective and NotOntheHighStreet.com for your contempt for customers and for your unscrupulous review system. People need to know about this.

I ordered some beautiful striped cotton sheets for both bedrooms. I've purchased these before from Dunelm and love them.
However, this time both (a double in one room and a king-size in another) came up ridiculously small. Totally unusable.

The first problem is you can't speak to a human by phone, you have to use a live chat service which is arduous and not good for older clients who prefer to speak to a human by phone so you can interact and have a proper conversation.

When I explained, they said they couldn't accept them back as returns for hygiene reasons (because I've laundered them).
I told them their policy says that items can be returned if Faulty. My items are faulty and therefore, I should be able to return them.

The guy asked me to provide proof of them being faulty BEFORE laundering?
I mean how ridiculous! I expected a double sheet and a king-size sheet to be fit for purpose and the right size as they are standard sizes. It would not occur to me to take photos in anticipation of them being too small so of course I have no proof. Also, isn't the proof simply in the fact that they are too small for my beds?!

Either they were just simply too small. Or they shrunk so significantly in the wash that that would have rendered them useless on first wash anyway. Regardless, they are not fit for purpose.

It's so disappointing to receive faulty items and then to have to go through the palava of trying to sort out a return or replacement with a representative who basically won't take any responsibility and doesn't even attempt to be a bit reasonable is just so upsetting.

People don't complain for fun, it's annoying and time-consuming.

I had a £300 order ready to place for some home furnishings etc and now I literally cannot bring myself to buy from Dunelm again, given how they treat their customers. I'm £45 out of pocket now due to their faulty goods, yet they've effectively blamed me for damaging the items simply by washing them. A double-whammy of disappointment and basically cheating of customers out of their hard-earned cash by selling faulty goods and then making it impossible to get any recompense for the problem they caused.

Disgusting treatment of repeat customers. Will not by from them again. Shame on you Dunelm, do better.

UPDATE: A lady from Dunelm did reach out after seeing my 1 star review on Trustpilot. She was friendly enough on a superficial level but took up half an hour of my time, asking various questions and discussing the situation. It was a weird conversation in that it felt like she was sort of helping but yet also felt like an empty gesture just to give the appearance of helping. There was no urgency or keeness to resolve the matter and some of what she said just felt like unnecessary however, she promised to get back to me within 24 to 48 hours. It's now 4 days later so, I can confirm my original review is accurate, or perhaps I now feel even more let down. They don't care about their customers on initial contact and are also pretty flakey even if they do call you back after leaving a poor review to "supposedly" help resolve your complaint. That's actually worse than just being rubbish in the first place because they've now strung me along, fobbed me off and wasted even more of my time.

This is particularly weird since I have 2 emails in my inbox requesting my customer experience feedback. Another big company who are flippant with their accountability and think it's acceptable to mess people around like this. Disgusting.

In addition, if they have no concern or shame then please see for yourself their supposed "28cm deep"Hotel Cotton Double Fitted Sheet on my 20cm deep double bed in the attached photos...

Prestige Flowers are part of Prestige Gifting Ltd. I would urge you to look at Prestige Gifting's reviews before purchasing from this company.

My friend ordered flowers for my birthday. They arrived on time but after a week, the buds had still not opened despite the fact that they were fed and watered as directed.

It was extremely disappointing and, to add to the upset, I had to let my poor friend know that the flowers he ordered were dying before the buds even opened.

I felt bad that he had spent good money on these and urged him to request a refund.

There is no phone line, so he had to go back and forth via the email contact details and each time, they tried to pressure him to have a new bouquet sent out. I did not want another bouquet from this company as the first one was no good. Also, to receive a new bunch of flowers 10 days after a birthday somewhat misses the point.

My friend is on the autism spectrum and finds this kind of thing very difficult to deal with and each response (and we are talking over a dozen messages) basically ignored everything he explained to them and it seems their strategy is to browbeat people into backing down and accepting a new delivery of flowers (because that's way cheaper for them).

Yet, under consumer rights law, if the flowers are intended for a specific day for a special occasion and they are not fit for purpose or not as described, the customer is entitled to a refund, they don't have to accept a replacement bunch... which is quite right.

Photos of the dying buds were even forwarded to customer service and apparently the Florist Manager deemed them to be of good quality! This is 7 days after receiving them, the buds still not opening and the ends of the buds blackening and wilting!

Of course, you can't speak to the "Florist Manager" yourself, you just get some standard response with an insincere apology and yet another pressuring message to accept a replacement bunch.

Further photos on day 11 (brown dead buds falling off etc) were sent and guess what? Another lame apology and attempt to pressure my friend into accepting a replacement bunch!

Having explained repeatedly that, no, this is not OK because they were meant for a birthday which had long since passed. Not to mention the disappointment and upset caused - they still were not going to even contemplate a refund. It's like banging your head against a brick wall.

It has been a truly horrible experience.

So I emailed them myself to cancel any attempt at sending out a replacement and have informed them of my intention to pursue this now as a formal complaint direct to the company's Directors.

The Managing Director is Simon Crowther and the Business Development Manager, Philip Crowther.

I would urge anyone who's had similar problems with Prestige Flowers or Prestige Gifting, reading this review to do the same. Their correspondence address is:
Office Suite E237
E Mill
Dean Clough
Halifax
West Yorkshire
HX3 5AX

Another Director is: Christopher Miskell
Correspondence Address: 10 Henley Road, Wychwood Park, Weston, Cheshire, CW2 5GD

All this information is public record from Companies House. I state that for legal reasons.

Please write to these Directors and Trading Standards with your complaints...
Do not waste your time with the customer service chat or email. You will get nowhere and that is, in my opinion, done purposely.

I believe this company deliberately attempts to frustrate the customer to the point that they back down and accept what they do not need to accept. I am utterly disgusted at how they operate.

They seem to feel that they are above the law and because it's such hard work to get any resolution, I'm sure many people give up and give in.

However, they are not above the law. And despite the fact that this seems a large battle for a relatively small amount of money, my friend and I will pursue this matter via a formal complaint direct to the above-mentioned Directors.

If this fails, we will be writing to Trading Standards and making this situation known widely on all social media platforms, including Twitter, Instagram etc.

We will be pursuing this legally thereafter, out of principle. Companies should not be allowed to hide behind generic email addresses that are manned by staff who have to follow a script.

They should not be allowed to keep using the excuse that phonelines have been cut-back due to Covid (other organisations are still managing to remain contactable). It's all a convenient way of dodging accountability and this is not acceptable.

People buy in good faith from you Prestige Flowers and Gifting! It's your customers who pay your salaries. You need to do better!

No lame replies on here please. We know they have no substance, will not be actioned and are simply done just to maintain face online.

We will be in touch with the Company Owners