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notonthehighstreet has a rating of 3 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. notonthehighstreet ranks 100th among Personalized Gifts sites.
Having made on order for a personalised photo frame, I received someone else's order. I needed this rectified quickly as a relative's birthday was approaching within a week. Customer service at notonthehightstreet.com will not assist by telephone & only provide an online enquiry form to submit a query through, which advises a response would be received within 3 working days. Very frustrating.
Really good site with quirky goods. Fab for an unusual gift. Watch out if you order a few things as the postage can sting you!