Liz D.

This seemed to good to be true! I canceled our reservation with the hotel and we were still charged for the room. The staff on line will can not help us because we did not canceled with the 800 number. They claim that the confirmation email instructs to call 800 - it clearly doesnt. The staff I talked to actually threaten me that no action could or would be taken because I didnt call them. They were rude and nasty calling me out as a liar. I asked how they could reimburse a hotel with out proof of us staying there. They said it happens all the time. Stay safe and book with hotels directly. This company is awful