Lisa T.

In March of 2023, I ordered 2 knit suits and 1 knit dress, that cost well over $1000, however what I received was certainly not what I ordered. The knit dress that I ordered was supposed to be tea length, however the one I received was a mini dress ‍, another knit suit was supposed to be a jacket and dress, however, I only received the jacket but never the dress and who knows about the 2nd knit suit. I began contacting them April 3,2023 and continued for weeks, although the event that I purchased the items for had passed, which didn't matter because, I received no response. Once, I messaged them that I was contacting my credit card company, they responded, by saying they would exchange the items, which never happened, therefore I contacted the credit card company again and they completed a charge back for these items. Once Mack Tak, realized that I had completed a charge back, then there phone worked and one of the rudest representatives contacted me, at which time I explained that I was in the bathroom and requested that they give me a few minutes and call me back, so I could discuss the matter further.

Upon exiting the bathroom my phone alerted me that Mack Tak, had placed an unauthorized charge on my card for the exact same amount that was in question and originally charged back by the credit card company, which again was over $1000. Due to this being over the holiday weekend, I was forced to wait until the following Tuesday to speak with someone at the credit card company, at which time I was forced to cancel the credit card and have another one issued, because of Mack Tak unethical practices. I have also, been forced to contact an attorney, because this company continues to harass me and deny/take responsibility for anything, I was told that they don't make mistakes, so I had to be lying. I purchase items from Nordstrom, Saks and Neiman, without any issue, but this is a lesson learned.

The only reason I ever tried this company, was because they claimed to have been located in New York, although the delivery is from a foreign country and all contact is via WHATS APP. I will never order anything from an unfamiliar company, that I can't verify is located in the UNITED STATES. This company is Horrible to say the least and each and every buyer needs to BEWARE OF THEM!

Tip for consumers:
This company is truly UNETHICAL!