Lisa M.

Thought I was calling the hotel directly to make a reservation. It was very hard to understand the person on the phone but after confirmation of all my information, I thought I was all set. I then waited for my email confirmation so I could make sure my dates were correct. I never got an email so called the next day. After a bit of a run around, I was told that my reservation was for the same night I called... what? I explained that that was incorrect and was put on hold many times. They said I wouldn't be refunded because I checked out late. What? I was never there! Long story short... I was able to cancel my credit card for fraudulent charges. Upon further investigation, not only did they try to charge me for one wrong reservation but another as well. Both two months apart and neither one was the original date I tried to reserve. These people are scary!