Isaac E.

HORRIBLE! I WAS HUNG UP ON 4 TIMES! I booked a suite with them for a Hyatt in Orlando. First of all, they represented themselves as Hyatt and i had no idea that i was booking through a third party; very deceptive. Second, they booked me a suite (upgrade) and when i called the hotel the next day they said i only have a regular room booked. I reviewed my confirmation email & it specifically said VIP room. When i asked the hotel direct whether there are more than 1 VIP rooms, they said no, just the one. So i called back Getaroom.com to ask them about my reservation and what they told me was that they called to confirm and the hotel said it was only a regular room. When asked what they will do for me, they said they can cancel the reservation. Not to mention when i tried booking the next day, the rates went up 30%. Seriously? When i told them i want them to guarantee the reservation they told me they would transfer me to a supervisor. I was then hung up on. I CALLED BACK 3 MORE TIMES AND EACH TIME I WAS HUNG UP. I WAS HUNG UP ON 4 TIMES. NEVER IN MY LIFE HAVE I EVER SEEN SUCH A COMPANY. STAY AWAY!