Lisa C.

I originally purchased an order on 12/18/2020 and paid extra money for shipping so that I can get my order in by 12/23/2020. I received an email on 12/23/2020 stating that my order was going to arrive on 12/28/2020 due to shipping delays. ( Which I completely understand with everything going on) Then on 12/28/2020 I receive an email stating that my order was cancelled. I called customer service and after being on hold for 1.5hrs (which again I did not mind because I understand that due to the pandemic there are major delays everywhere.) The representative stated " Their system does that from time to time and they do not know why" So I said ok and decided to reorder the item which they stated was on back order NOW that they cancelled my time. So I had them reorder my item and was ok with getting item when it became available as it was an item that I had been wanting for a long time and finally had the money to purchase it. My item was reordered on 12/28/2020 and they told me it would be available to on or around 01/06/2021. Today it is 01/09/2020 I went online to check my status as I had not received an email regarding my item and they stated that my item was CANCELLED AGAIN and this time there was no email sent to notify me on this. I have tried to email, and call Nordstrom about the situation and they have not responded. I did not authorize them to cancel my order and am super annoyed that they keep cancelling it. The item is not discontinued and is still showing as available on their website. I would not recommend shopping online with them again.