Even though it took over a month to receive our vacuum. I'm still waiting for a refund on the return parts that I sent back on May 17,2020 and it has been mysterious stuck at the post office in their town, I provided the correct return address that was given to me by the company. All I received from them was an email asking if I addressed it correctly, yes, I did. Customer service is slow and not friendly. Happy with our vacuum, but I would never order from them again.