I ordered custom invitations and envelopes. The invitation's arrived earlier than I expected, they are super fantastic. I also ordered a set of envelopes because I didn't want to use the plain envelopes that came with the invitation. They were not in the box with the invitations. I ordered GOLD LEAF FOIL envelopes, what arrived 2 weeks later was half dyed (green that faded into a mustard yellow color) paper envelopes. Waiting the extra 2 weeks caused me to miss my mailing date. Customer Service did refund my money for the envelopes. But still a very disappointing first time experience and I will not use this service again.
Hello Lisa,
I am so sorry to hear that you were disappointed with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin