There is a young lady at JoAnn's in the Renton Highlands that I have not seen before. She blew me away with her knowledge, energy, patience and courtesy. I hope she is a manager because she acted like one. I have not received that kind of service in years at a retail shop and I wish I knew who she was. Embarrassed that I don't even remember details but I THINK glasses, 5'7" or 8' because of her presence. Slender and overall wonderful. This was right after Christmas and maybe she was just filling in. I will see if I can find her again next time I go in and add a name. JOANNs I hope you are reading this. (Everyone there is great, by the way!~)