Lindsay W.

Horrible experience! I ordered Sept. 19 for shipment to Michigan. Was supposed to be shipped beginning of October. It took so long for delivery, I had actually moved over an hour away from original listed address. They had to use 3rd party shipping company as it is so far away from California. As soon as I received email to schedule shipping date,, I responded to email and asked them to change address. Supposed to be delivered Oct. 31. I also called XPO Oct. 19 to change delivery address and I thought everything was fine. Supposed to get a call with time window for delivery the night before. I never received a call, so I called XPO to verify. They had the wrong address still so I tried to change. She told me she could not change it and I had to contact Living Spaces to change. I called Living Spaces, and she told me she could not change it as it had already been sent out. I called XPO back and after fighting with me, she told me address was changed and it would be delivered next day. I called the next morning just to verify, and they still had the wrong address! She said she could not change it but put a comment in the delivery section with correct address. I then got a call from driver that he was 40 minutes away. Again, I asked to verify that he was going to correct address. He stated he was going to the old address! I told him that was not correct and he said he had to contact his boss to see what he should do and he would give me a call back in 10 minutes. Never got a call and no furniture was ever delivered. I called Living Spaces later that night to just cancel the whole order! She then told me that Living Spaces rep would have been the one to change the address, and that her supervisor was going to speak to the rep who told me she couldn't. I told them I do not want to deal with XPO or Living Spaces and I wanted to cancel the whole order and send it back and get a refund. She then informed me I would need to pay 10% restocking fee if I wanted to return the order. Absolutely ridiculous as none of it was my fault and noone could make it right. Will NEVER recommend to anyone! Oh yeah and also XPO keeps calling me to schedule the delivery even though I thought I canceled the order! I now have to wait for the furniture to get back to California before I receive a refund. So frustrated! All I wanted was nice furniture for my new home!

Horrible experience! I ordered Sept. 19 for shipment to Michigan. Was supposed to be shipped beginning of October. It took so long for delivery, I had actually moved over an hour away from original listed address. They had to use 3rd party shipping company as it is so far away from California. As soon as I received email to schedule shipping date,, I responded to email and asked them to change address. Supposed to be delivered Oct. 31. I also called XPO Oct. 19 to change delivery address and I thought everything was fine. Supposed to get a call with time window for delivery the night before. I never received a call, so I called XPO to verify. They had the wrong address still so I tried to change. She told me she could not change it and I had to contact Living Spaces to change. I called Living Spaces, and she told me she could not change it as it had already been sent out. I called XPO back and after fighting with me, she told me address was changed and it would be delivered next day. I called the next morning just to verify, and they still had the wrong address! She said she could not change it but put a comment in the delivery section with correct address. I then got a call from driver that he was 40 minutes away. Again, I asked to verify that he was going to correct address. He stated he was going to the old address! I told him that was not correct and he said he had to contact his boss to see what he should do and he would give me a call back in 10 minutes. Never got a call and no furniture was ever delivered. I called Living Spaces later that night to just cancel the whole order! She then told me that Living Spaces rep would have been the one to change the address, and that her supervisor was going to speak to the rep who told me she couldn't. I told them I do not want to deal with XPO or Living Spaces and I wanted to cancel the whole order and send it back and get a refund. She then informed me I would need to pay 10% restocking fee if I wanted to return the order. Absolutely ridiculous as none of it was my fault and noone could make it right. Will NEVER recommend to anyone! Oh yeah and also XPO keeps calling me to schedule the delivery even though I thought I canceled the order! I now have to wait for the furniture to get back to California before I receive a refund. So frustrated! All I wanted was nice furniture for my new home!