Linda T.

I ordered a rather expensive floral arrangement for the 50th wedding anniversary of one of my best friends. It was to be delivered to her home & I had to confirm her address, etc on the website. I ordered it to be delivered on a Thursday. Got an email saying they were not able to reach anyone at the residence on Thursday. Got the same email the next day, even though someone was there both days. Then Saturday got an email confirming delivery. BUT the order was never delivered. I called Teleflora on Sunday & they re-issued the order. Within hours, I got an email CANCELLING the order. And only a partial refund- SO FAR. I'm not done with them yet.

I needed my area rugs cleaned. I booked Stanley Steemer & they gave me a FIVE hour window for the team to get here. They even sent two confirmation/reminder texts. I waited all afternoon until well after the five hours and they never showed up, never called. Finally I had to leave for other commitments & got a call two hours later that they were on their way. I canceled. Very unprofessional to keep folks hanging like that.